In order to continue improving our services, your feedback helps us serve you better. For any questions, comments or complaints, you can use our online form above or e-mail us at info@liliumdiagnostics.com
‍
For complaints, please include the following information:
·      Your contact details (name, phone number, email);
·      Date and location of the incident;
·      Nature of the complaint (e.g. reception, waiting time, confidentiality, quality of service).
‍
Complaint handling process:
·      Acknowledgement of receipt within 5 business days;
·      Internal review by the Quality Manager or Complaints Committee;
·      Written response within 30 days, including corrective measures or explanations;
·      All complaints are handled confidentially, and no patient will face retaliation for filing a complaint.
‍
By submitting, the data provided will be used to perform your request according to the Information notice.